Utility and energy companies deal with a high volume of routine cases: unpaid bills, service requests, meter issues, field visits. We help prioritise them, track them through to resolution, and give management visibility into what’s actually happening across electricity, gas, water, heat, and telecom operations.
1. Collections & Debt Recovery
Unpaid invoices, payment plans, disconnections, reconnection requests. We use automation and AI to prioritise these cases and suggest the next step, instead of working through lists by hand.
2. Field Workforce Dispatch
Technicians, installers, electricians, gas and water engineers, and maintenance teams handle a high volume of events every day: outages, transformer faults, meter installs and replacements, planned maintenance, emergency repairs. We help prioritise incidents, recommend dispatch order, predict delays, suggest the best technician for the job, and flag SLA-breach risk.
3. Fraud & Anomaly Case Review
Electricity or gas theft, meter tampering, and suspicious consumption patterns often get flagged by anomaly detection systems utilities already use. We help review and prioritise these cases for investigation, building on the systems you already have in place.
4. Customer Operations & Contract Changes
Tariff changes, change of account holder, address changes, new connection points, contract transfers. Larger utilities usually run this through a customer information system, but a lot of it still means manual steps, approvals, and re-entering data between systems. Smaller utilities often don’t have a system like this at all. Either way, we help simplify and automate this work.
5. Billing Operations
Invoice disputes, corrections, missing payments, payment matching, refunds. This usually runs inside the same billing system as tariffs and contracts, but the actual casework is still manual. We help identify these cases and process them faster, with the right automation.
The first conversation is no-obligation. If we think we can help, we’ll tell you how. If we can’t, we’ll tell you that too. Email info@teamwise.sk.