Banking and insurance back-office work means recurring cases, strict deadlines, and no room for error. We help prioritise and track them, building on the AI and systems you already have. We don’t replace the people doing the work. We help them be more productive.

1. Fraud Operations Intelligence

An analyst gets an alert and has to gather information from several different systems and departments related to transactions, device data, customer behaviour, account history before they can even assess the case. Fraud teams can spend 40 to 60% of investigation time on this kind of manual work. We help by preparing a case summary, highlighting anomalies, suggesting possible scenarios, prioritising the queue, and recommending escalation. This isn’t a detection engine. It’s support for investigating cases that have already been flagged, with AI Act and governance requirements built in from the start.

2. Complaints

Complaints come in through many channels and formats, and cases often span multiple teams and departments, each of whom may need to weigh in. We help process this information from different formats, log it, and track where a complaint currently sits and who owns it, so agreed SLAs are met and nothing gets stuck between teams.

Good complaint management leads to significantly shorter resolution times, which has a direct, positive effect on customer experience.

3. Enforcement

Enforcement orders are a recurring, tightly regulated part of running a bank: courts and bailiffs send orders to freeze or transfer funds from a customer’s account, and the bank has to act within strict legal deadlines. It’s sensitive for both the bank and the client, and there’s no room for error. We help by processing and classifying these orders automatically, validating scenarios before they’re acted on, and keeping each case monitored through to close.

4. Inheritance

Inheritance cases often involve several product types, each with its own settlement rules, and several heirs and assets to sort out. The case usually moves through several departments too, from bank branches to different back-office teams. On top of that, the legal documentation comes in many different formats, from different notaries and courts.

Reading through documents like that is exactly the kind of work AI is good at. We help by pulling out the key details, tracking the case as it moves between departments, and supporting the settlement process through to close.

5. Operational Intelligence

Performance in a large operation is shaped by dozens of internal and external factors, and the causes of delays or sudden workload spikes are hard to spot in advance. We help build real-time visibility into what’s happening, flag early warning signs, and support capacity planning. Traditional reporting shows what already happened. This is about seeing what’s coming.

6. Knowledge Base / Internal Copilot

Knowledge tends to be scattered across systems and teams, so new employees rely heavily on a few experienced colleagues, and onboarding a new employee takes a long time. Internal rules and procedures also change often, and it’s easy for what people know to fall out of date. We help by giving everyone one place to search that knowledge in plain language, kept up to date as things change, so onboarding is faster and less dependent on any one person.

The first conversation is no-obligation. If we think we can help, we’ll tell you how. If we can’t, we’ll tell you that too. Email info@teamwise.sk.